ck99 is committed to providing a safe, fair, and controlled gaming environment for all Pakistani players. Gambling is meant to be enjoyable entertainment — and our responsible gaming tools are here to help you keep it that way. Please read this page carefully if you have any concerns about your own gaming habits or those of someone close to you.
Six pillars of how ck99 protects every player on our platform.
Any ck99 player can request a self-exclusion at any time — temporarily or permanently. Once activated, your account is suspended and ck99 will make all reasonable efforts to prevent re-registration for the duration of the exclusion period. Contact live chat to activate.
Set daily, weekly, or monthly deposit caps directly from your ck99 account settings. Once a limit is set, it takes effect immediately. Increases to a limit take effect only after a 24-hour cooling-off period — this is intentional and cannot be bypassed.
ck99 lets you set session duration reminders so you are notified when you have been playing for a defined period. This small nudge is designed to keep you aware of how long you have been on the platform — something it is easy to lose track of during live cricket betting or slots sessions.
Not ready for full self-exclusion but need a short break? A cool-off period suspends your ck99 account for a defined number of days — 1, 7, 14, or 30 days — giving you space without a permanent decision. Available via account settings or live chat support.
ck99 strictly enforces the 18+ age requirement. Identity verification is applied to all accounts, with enhanced checks triggered by withdrawal requests and account activity patterns. Accounts found to belong to persons under 18 are closed immediately and balances forfeited.
Our live chat support team is available around the clock. If you have a concern about your gambling behaviour, want to activate any responsible gaming tool, or need guidance on any aspect of your ck99 account, our team is available at any hour — including during late-night PSL matches.
The ck99 platform is strictly for adults aged 18 and over. This is non-negotiable. We enforce this rule through identity verification on every account and take it seriously regardless of the deposit amount or game played. If you are under 18, do not register.
If you think an underage person may be accessing online gambling sites, consider using parental control software to restrict access to gambling content on shared devices in your household.
All tools are available directly within your ck99 account. No paperwork, no waiting.
Log in to ck99, go to Account Settings > Responsible Gaming > Deposit Limits. Choose daily, weekly, or monthly. Reductions apply immediately; increases require 24 hours to take effect.
In Account Settings > Responsible Gaming > Session Reminders, select your preferred session limit (30 minutes, 1 hour, 2 hours, or custom). You will receive an on-screen notification when the time is reached.
In Account Settings > Responsible Gaming > Cool-Off, choose your break duration. Your account will be suspended for that period. You will not be able to cancel a cool-off early once it is activated.
Contact ck99 live chat and clearly state that you wish to self-exclude. Specify whether you want a temporary exclusion (minimum 6 months) or a permanent exclusion. Your account will be suspended promptly and ck99 will note your details to prevent re-registration attempts.
If you are unsure which tool to use, or if you want to talk through any concern about your play, our live chat team is here 24/7. Conversations about responsible gaming are treated with complete confidentiality.
Understanding the difference matters.
At ck99, we want every Pakistani player to approach gambling with the right mindset. Whether you are placing a bet on the PSL final, spinning the reels on a new slot title, or sitting at a live baccarat table — the purpose is entertainment. The house edge exists in every game on our platform, and that is not a secret we hide. Over time, gambling is a cost of entertainment, not a reliable income stream.
That said, we also know that for the vast majority of players, gambling remains exactly what it is meant to be: an enjoyable pastime. Lahore during a PSL season is electric — and betting on your favourite franchise adds a level of engagement that millions of Pakistani cricket fans find genuinely fun. ck99 exists to serve that experience responsibly.
Problems arise when gambling shifts from entertainment to something else — when bets are placed to recover previous losses, when money meant for rent or food is used to fund a session, or when gambling starts affecting relationships and daily life. If any of that sounds familiar, the tools on this page are here for you. There is no judgement at ck99 — only practical tools and access to support.
We also encourage players in Karachi, Islamabad, Lahore, Rawalpindi, Faisalabad, and elsewhere across Pakistan to be honest with themselves about their habits. A simple question to ask yourself: if you stopped gambling tomorrow, would your life be materially better? If the answer is yes, that is important information worth acting on.
If you answer "yes" to three or more of the following questions, we strongly encourage you to use the self-exclusion or cool-off tools, or speak to our support team.
Underage gambling prevention is a shared responsibility.
ck99 enforces a strict minimum age of 18 for all account holders. We apply identity verification to accounts and reserve the right to request proof of age at any point in a player's account lifecycle. Any account confirmed to belong to a person under 18 will be closed immediately with no balance payout.
If you share a device or computer with younger members of your household — common in many Pakistani family homes in Lahore, Karachi, Islamabad, and beyond — we recommend taking the following precautions:
If you have reason to believe a minor has accessed your ck99 account or registered their own account, contact ck99 live chat immediately.
ck99's approach goes beyond just providing tools.
Our customer support team is trained to identify and respond to signs of problem gambling. If a player's activity pattern suggests problematic behaviour — such as rapid consecutive deposits after losses, very high session frequencies, or escalating bet sizes beyond normal patterns — ck99 may proactively reach out to check in and may suggest the use of responsible gaming tools.
We do not profit from problem gambling. A player who is gambling with money they cannot afford, chasing losses, or experiencing distress is not the kind of engagement ck99 wants. We would rather lose a player temporarily to a cool-off period than keep them engaged at the cost of their wellbeing.
ck99 also actively cooperates with licensing and regulatory authorities on responsible gaming standards. Our approach is reviewed and updated regularly to reflect best practices in player protection.
For full details on how ck99 handles your account data in the context of responsible gaming monitoring, please review our Privacy Policy.
ck99's responsible gaming tools are available 24/7 from your account settings. Our live chat support team is always here to help — no judgement, just practical assistance.
18+ Only | Play Responsibly | Verify online gambling is permitted under laws applicable to you.