ck99 Privacy Policy

1. Introduction

ck99 ("ck99", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who interact with the ck99 online gaming platform, available at ck99.lat ("the Platform"). This Privacy Policy describes how ck99 collects, uses, stores, shares, and protects personal data in connection with the operation of the Platform.

By registering a ck99 account, making a deposit, placing a bet, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent to the practices described in this policy, please do not use the Platform.

This policy applies to all registered players, prospective players, and any other individuals whose personal data is processed by ck99 in connection with the Platform, including players based in Pakistan and other jurisdictions.

2. Data Controller

ck99 acts as the data controller for personal data collected through the Platform. As data controller, ck99 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection legislation.

For all data-related enquiries, including data access requests, correction requests, deletion requests, and complaints, please contact ck99 via live chat support available 24/7 on the Platform.

3. Personal Data We Collect

ck99 collects the following categories of personal data from registered players and Platform visitors:

• Registration data: Full legal name, date of birth, residential address, email address, and mobile phone number provided during account registration.
• Identity verification data: Copies of government-issued identification documents (such as CNIC, passport, or driving licence) and proof of address documents provided during Know Your Customer (KYC) verification processes.
• Payment data: Payment method details including JazzCash account numbers, Easypaisa account numbers, and bank account details (HBL, UBL, Meezan Bank, Bank Alfalah) necessary to process deposits and withdrawals. Full payment card numbers are not stored by ck99.
• Transaction data: Records of all deposits, withdrawals, bonus credits, and balance adjustments made to your ck99 account.
• Gaming and betting data: Records of all bets placed, games played, cricket betting activity, slot sessions, live casino participation, and associated outcomes.
• Device and technical data: IP address, browser type and version, operating system, device identifiers, and session data collected automatically when you access the Platform.
• Communications data: Records of your interactions with ck99 customer support, including live chat transcripts and any correspondence submitted via the Platform.
• Responsible gaming data: Records of any deposit limits, self-exclusion requests, cool-off periods, or other responsible gaming tools you activate through your ck99 account.

4. How We Collect Your Data

ck99 collects personal data through the following methods:

• Directly from you: When you complete the registration form, submit identity verification documents, use the cashier to deposit or withdraw funds, contact customer support, or update your account settings.
• Automatically: Through cookies, session tracking technologies, and server logs when you access or browse the Platform. This includes device information, IP address, pages visited, and duration of sessions.
• From third parties: From identity verification service providers when conducting KYC checks, and from payment processors when confirming deposit and withdrawal transactions.

5. Legal Basis for Processing

ck99 processes your personal data on the following legal bases:

• Contractual necessity: Processing your registration data, payment data, and gaming activity is necessary to provide the services described in the ck99 Terms & Conditions and to manage your account.
• Legal obligation: Processing identity verification data and transaction records is required by applicable anti-money laundering (AML), Know Your Customer (KYC), and licensing regulations.
• Legitimate interests: Processing device and session data for fraud prevention, security monitoring, and platform improvement serves ck99's legitimate interests in operating a secure and compliant platform.
• Consent: Where we process data for analytics or marketing communications, we rely on your consent, which you may withdraw at any time.

6. How We Use Your Personal Data

ck99 uses the personal data we collect for the following purposes:

• To create, manage, and maintain your ck99 account
• To verify your identity and age in accordance with KYC and AML requirements
• To process deposits and withdrawals via JazzCash, Easypaisa, and supported Pakistani bank accounts
• To operate and settle bets placed on cricket, PSL fixtures, and other sports markets
• To deliver live casino, slots, and crash game services
• To detect, investigate, and prevent fraud, collusion, and money laundering
• To enforce the ck99 Terms & Conditions, including the 18+ age requirement
• To communicate account-related information, transaction confirmations, and security alerts
• To administer responsible gaming tools including deposit limits and self-exclusion
• To improve and optimise the Platform through anonymised analytics
• To comply with regulatory and legal obligations, including reporting to licensing and law enforcement authorities where required

7. Sharing Your Personal Data

ck99 does not sell your personal data to third parties for commercial or marketing purposes. We may share your personal data with the following categories of recipients in connection with the operation of the Platform:

• Identity verification providers: Third-party KYC and AML service providers who assist in verifying player identities and detecting fraudulent activity.
• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment infrastructure providers necessary to process financial transactions.
• Game software suppliers: Providers such as Evolution, Pragmatic Play, PG Soft, Spribe, and others whose games are offered on the ck99 Platform may receive anonymised session and betting data for game integrity and certification purposes.
• Regulatory and licensing authorities: ck99 may be required to report certain data to licensing bodies, anti-money laundering regulators, or law enforcement authorities in accordance with applicable legal obligations.
• Professional advisers: Legal, accounting, and auditing firms engaged by ck99 in the ordinary course of business, subject to confidentiality obligations.

All third parties with whom ck99 shares personal data are required to process that data in accordance with applicable data protection standards and solely for the purposes for which it was shared.

8. Cookies and Similar Technologies

ck99 uses cookies and similar session tracking technologies to operate the Platform, remember your login session, manage your account preferences, and collect anonymised usage analytics.

• Essential cookies: Required for Platform functionality including maintaining your logged-in session and remembering your currency and language preferences. These cannot be disabled without affecting Platform operation.
• Analytics cookies: Used to understand how players interact with the Platform, which pages are visited most frequently, and where usability improvements can be made. Analytics data is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent access and to implement session timeout controls.

You may configure your browser to block or delete cookies, but doing so may affect the functionality of the ck99 Platform, including your ability to remain logged in to your account.

9. Data Retention

ck99 retains personal data for as long as necessary to fulfil the purposes described in this policy, subject to the following retention principles:

• Account data and transaction records are retained for a minimum of five (5) years following account closure, as required by AML and financial record-keeping obligations.
• Identity verification documents are retained for the period required by applicable KYC regulations following the conclusion of the player relationship.
• Customer support communications are retained for a minimum of three (3) years.
• Session and device logs are retained for a period sufficient to support fraud investigation and security monitoring, typically up to twelve (12) months.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised.

10. Security of Your Personal Data

ck99 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include TLS encryption for data in transit, access controls restricting data access to authorised personnel, regular security assessments, and secure data storage infrastructure.

While ck99 takes all reasonable precautions to protect personal data, no data transmission over the internet or data storage system can be guaranteed as completely secure. Players are responsible for maintaining the confidentiality of their ck99 login credentials and for notifying ck99 immediately if they suspect unauthorised access to their account.

11. Your Data Rights

Subject to applicable law and any overriding legal obligations, you have the following rights in relation to your personal data held by ck99:

• Right of access: You may request a copy of the personal data ck99 holds about you.
• Right of rectification: You may request correction of any inaccurate or incomplete personal data.
• Right of erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restriction: You may request that ck99 restrict processing of your personal data in certain circumstances.
• Right to object: You may object to the processing of your personal data where ck99 relies on legitimate interests as the legal basis.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact ck99 via the 24/7 live chat support function on the Platform. ck99 will respond to verified data rights requests within a reasonable timeframe. Identity verification may be required before processing a data rights request.

12. Children and Underage Users

The ck99 Platform is strictly intended for persons aged 18 and over. ck99 does not knowingly collect personal data from anyone under the age of 18. If ck99 becomes aware that personal data has been collected from a person under 18, that data will be deleted and the associated account suspended immediately.

If you have reason to believe that a person under 18 has registered a ck99 account, please notify us immediately via live chat support so that the appropriate action can be taken.

13. International Data Transfers

ck99 operates internationally and personal data may be transferred to and processed in countries outside of Pakistan. Where such transfers occur, ck99 ensures that appropriate safeguards are in place to protect the transferred data in accordance with applicable data protection standards, including through contractual data transfer agreements with relevant third parties.

14. Changes to This Policy

ck99 reserves the right to update or amend this Privacy Policy at any time. Any changes will be reflected on this page with an updated "Last Updated" date. For material changes, ck99 may provide additional notice through the Platform or via registered contact details. Your continued use of the Platform following the publication of any revised Privacy Policy constitutes your acceptance of the revised terms.

15. Contact and Complaints

For any questions, concerns, or complaints regarding this Privacy Policy or ck99's data processing practices, please contact our support team via the 24/7 live chat facility available on the Platform. Our team will acknowledge your enquiry promptly and aim to resolve any data-related concern in a timely and transparent manner.

If you are not satisfied with ck99's response to a data complaint, you may have the right to escalate your complaint to the relevant data protection supervisory authority or licensing body in your jurisdiction.